Business Travel Executive, February 2019

20 Room for Improvement Technology is creating the hotel programs of the future but the past is still present SPECIAL REPORTS INSIDE THIS ISSUE 14 Moving Experiences Navigating todays employee relocation landscape requires a good roadmap and a watchful eye 24 Breaking New Ground High tech innovative service models and a focus on traveler experience is changing the game for business rides BUSINESS AVIATION 10 Stars in the Sky Airlines woes make the case for business aviation options that help companies DEPARTMENTS 28 PHAT DATA Supplier Side Economics When it comes to building those important buyer supplier relationships is it really all about the data 38 THINK TANK Waking Up to Realities Imagining a world of business travel where expense reports are a thing of the past Plus thoughts on virtual payments askBTE com Managed Travel Procurement Solutions Online Business Travel Executive magazine is published monthly twelve 12 times a year for qualified corporate travel management financial and purchasing executives in North America BTE helps corporations control over 100 billion in annual T E costs by delivering successful managed travel and procurement solutions processes expense reporting emerging technologies reporting new products and services while monitoring the ever changing managed travel industry Subscriptions Complimentary for qualified corporate travel management financial and purchasing executives All others are 144 per year Go to www askBTE com askBTE com offers managed travel and procurement solutions online featuring the current issue of BTE searchable how to editorial archives past issues and industry news askBTE com is updated weekly Subscriptions Industry and association news current issue and archived article overviews are free for all Full article access is 144 per year RedlineNews is the weekly e newsletter featuring timely industry news for the managed corporate travel professional Subscriptions Complimentary at askBTE com homepage click free e mail registration Special Combined Subscription Offer Combined annual subscription to monthly BTE and askBTE com is available on the web for the special price of 144 per year Go to Subscribe Now at askBTE com BTE Publishing Office Business Travel Executive Eleven Ryerson Avenue Suite 201 Pompton Plains NJ 07444 BTE Editorial Office Business Travel Executive 5768 Remington Drive Winston Salem NC 27104 Manuscripts and photographs are welcome but submitted at the senders risk Please enclose a self addressed stamped envelope for return of material Submission of letters implies the right to edit and publish all or in part Address Changes Fax a copy of BTE cover with mailing label and changes to 9738394390 Or email subscriptions@ askBTE com In Canada Publication Agreement 1420038 COVER STORY FEBRUARY 2019 INDUSTRY NEWS Business travel costs rise in Q3 Travel buyers compensation holds steady in 2018 Airlines set for another profitable year Qatar Airways takes a stake in China Southern Big Apple is the top business travel destination Travel risk forecast released Flight Centre acquires Casto US operations Luxury retailer buys Belmond hospitality brand 6 AI tools and winter travel 32 TECH FILES All Our Tomorrows Time and travel technology wait for no one Enterprise acquires Deem Marriott data breach tops 380 million guests Serko buys InterpIX NY airports order electric buses IATA real time turbulence database unveiled Southwest adds to SWABIZ portal Norwegian long haul flights roll out free WiFi RoomIt and SiteMinder partner outperform